Hostra Privacy Policy

Effective Date: 01/21/2026

Hostra (“Hostra,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy (“Policy”).

This Policy explains how we collect, use, disclose, and safeguard information when you:

• Visit our website
• Submit your property for evaluation
• Enter into a management or co-hosting agreement
• Interact with our services as a property owner, prospective host, or guest

(collectively, the “Services”).

This Policy is designed to align with Hostra’s Management Agreement, operational practices, and applicable regulatory requirements.

1. Scope of This Policy

This Policy applies to:

• Property owners and prospective hosts
• Individuals submitting property interest or eligibility forms
• Guests and individuals communicating with Hostra regarding bookings
• Vendors, contractors, and service providers
• Website visitors

2. Information We Collect

2.1 Information You Provide Directly

We may collect:

From Property Owners / Hosts

• Name, phone number, and email address
• Property address and listing details
• Availability, pricing preferences, and hosting goals
• Government-issued ID or verification data
• Banking or payout details (via third-party processors)
• Signed agreements and onboarding materials

From Guests or Inquiries

• Name and contact information
• Booking-related communications
• Stay details and inquiries

From All Users

• Messages, call notes, SMS responses, and support inquiries

2.2 Information Collected Automatically

We may collect:

• IP address and general location (city/state level)
• Device, browser, and operating system data
• Website usage and interaction behavior
• Referral sources and campaign tracking data
• Cookies and similar tracking technologies

Used for:

• Funnel optimization
• Lead tracking
• Security and fraud prevention

2.3 Information We Do Not Collect

Hostra does not collect:

• Biometric or health-related data
• Sensitive personal data unrelated to hosting or booking services
• Precise real-time geolocation tracking

3. How We Use Information

We use information to:

A. Property Onboarding & Eligibility

• Evaluate whether a property is suitable for short-term rental
• Conduct onboarding and setup processes

B. Listing & Booking Operations

• Create and manage property listings
• Communicate with guests on behalf of hosts
• Coordinate bookings, check-ins, and stay logistics
• Provide 24/7 guest communication and support

C. Payments & Financial Operations

• Process booking revenue
• Calculate Hostra management fees
• Facilitate payouts to property owners (via third-party processors)

D. Communications

• Respond to inquiries and support requests
• Send onboarding updates and operational notifications
• Conduct follow-ups for interested property owners

E. Compliance & Risk Management

• Prevent fraud or misuse
• Comply with legal and regulatory obligations

4. SMS Opt-In & Messaging Consent

By providing your phone number, you may opt in to receive SMS communications from Hostra related to:

• Lead follow-up and property eligibility
• Appointment scheduling and reminders
• Onboarding progress and next steps
• Guest and booking-related updates
• Operational communications

By opting in:

• You consent to receive SMS messages from Hostra
• Message frequency may vary
• Message and data rates may apply
• Consent is not required as a condition of service

You may opt out at any time by replying:

• STOP to unsubscribe
• HELP for assistance

Hostra does not send marketing SMS without explicit consent and does not sell or share SMS opt-in data.

5. Mobile Information Sharing

• No mobile information is shared for third-party marketing
• SMS data is used strictly for service delivery
• Vendors (e.g., messaging platforms) only receive necessary data under strict confidentiality

6. Information Sharing

We may share information with:

A. Service Providers

• Property management tools
• Messaging platforms (SMS, email)
• Payment processors

B. Booking Platforms

• Platforms such as Airbnb or similar, where applicable
• Limited to what is necessary to manage listings and bookings

C. Guests & Hosts

• Hostra may share necessary information between hosts and guests to facilitate bookings and stays

D. Legal & Compliance

• When required by law or regulatory authorities

7. Payment Processing

All payment transactions are handled through third-party payment processors.

Hostra does not store full payment card information.

8. Data Security

We implement safeguards designed to protect information from:

• Unauthorized access
• Misuse or disclosure
• Loss or alteration

However, no system is completely secure.

9. Data Retention

We retain information as needed to:

• Operate the Services
• Fulfill contractual obligations
• Comply with legal requirements
• Resolve disputes

10. Children’s Privacy

Hostra does not knowingly collect data from individuals under 13.

11. User Rights

You may have the right to:

• Access your data
• Correct inaccuracies
• Request deletion (subject to agreements and legal obligations)
• Opt out of communications

Requests may require identity verification.

12. International Users

Data may be processed in the United States.

13. Third-Party Links

We are not responsible for third-party privacy practices.

14. Changes to This Policy

We may update this Policy at any time. Continued use = acceptance.

15. Contact Information

Hostra
Email: [email protected]
Website: https://hostragroup.com